Refund Policy

Last Updated: May 17, 2026

GetSkipa LLC provides digital software tools, subscription-based services, and downloadable digital products. Due to the nature of these services, all sales are generally final.

1. Timekeeper Subscriptions

Timekeeper subscriptions are non-refundable.

When a subscription is canceled:

You will not be charged again
You will retain full access to paid features until the end of your current billing period

This applies to both monthly and annual subscriptions.

2. Bio Kit Purchases

Bio Kit purchases are non-refundable once the Bio Kit has been generated, delivered, downloaded, or published.

Bio Kit is a custom digital product generated from information, images, links, and written content provided by the customer. Because the product is created and delivered digitally, refunds are generally not available after purchase completion or delivery.

Customers are responsible for reviewing their information before purchase
Generated Bio Kit PDFs, QR assets, hosted bios, and related digital files are considered delivered digital products
Hosted Bio Kit pages are public-facing by design and are created from customer-provided information
Future refreshes or remakes may be offered separately at a lower price when available

3. Billing Errors

If you believe you were charged in error, such as a duplicate charge, incorrect amount, or technical issue, please contact us within a reasonable time.

We will review the issue and may issue a refund at our discretion.

4. Digital Products & Lab Projects

For other digital products, custom generated files, experimental tools, and lab projects:

All sales are final once the product has been generated, delivered, downloaded, or otherwise made available
No refunds are provided after delivery unless required by law or approved at our discretion

5. Service Issues

If you experience a service failure, such as inability to access paid features or receive a purchased digital product after payment, please contact us.

We may provide access restoration, redelivery, account adjustments, or other reasonable support where appropriate.

6. Payment Processing

All payments are processed through Stripe. Refunds, if issued, will be processed back to the original payment method.

7. Contact

For billing or refund inquiries, contact: admin@getskipa.com